BMO Bank, SOUTH SAN FRANCISCO BRANCH (2024)

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No customer service
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by Noservice, Oct. 25, 2023

I had a car loan with Bank of the west, which has been bought out by BMO. I live in Nevada and my payment notice comes from Illinois. The first month they sent me a notice from BMO. I received it after the loan was due I called and asked why I received it so late because it was even dated the day before the loan was due. I could get no straight answer other than we print them three days in advance. When I explained, I live across the US and it takes a week to get here, meaning I would always get them late there was no response other than we mail them three days in advance. I also explain the closest BMO bank to me is 45 miles round-trip which now I was going to have to drive to avoid having a late payment.no response other than we mail them three days in advance.
Again I receive my loan payment paperwork last night after 3:30 PM even if I had wrote a check then and took it into the post office. It would not have been mailed until today Wednesday and my payment is due Friday. Again, I would have to pay an absorbent amount to have it overnight, delivered or drive 45 miles to pay. So this morning I tried calling the number listed on my invoice stating, this was the number to call if you have questions about any of your accounts. What I got was an automated system telling me I had to set up a Phone account with them. There was no way to bypass it. I don’t want to sign up for anything with them , what I want to do is find out my balance and pay it off and and get away from
this bank.
I feel bad for the tellers who were trained and worked for bank of the west at the branch. They are still courteous and helpful, but the people who work at the main center in Illinois are either not trained at all or trained to be extremely difficult and not customer helpful.
I also really question the people who gave them high ratings. If they are indeed, actual ratings and not reviews given by employees, then I think they’re talking about bank tellers at their local banks.Dealing with their phone people or anyone that was not from a previous bank they bought out or took over or rude. I would highly recommend going to a bank that respects that you’re letting them have your money to work with.

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on BMO Bank, CARSON CITY BRANCH at Carson City, NV
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I like this BMO
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by Marialu, Sep. 22, 2023

Excellent accounts with no Fees!!!, the people are so good, I wait for a couple minutes les than 15min.. the lady open my account explain everything I need to know, I just got my credit card I’m so happy with my new accounts in BMO

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on BMO Bank, BEAR VALLEY at Denver, CO
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Horrible Customer Service and Care for Clients
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by amhewa, Dec. 07, 2019

I was a customer of BMO when it was M&I (for about 37 years) my parents opened an account with them when I was born.Both my parents still bank with them so I stayed with them after I moved out of state (where there are NO BMO banks).As many people have already said; customer service (call center) is HORRIBLE.The manager that was there during the time I called had me in tears.She made me feel like I was dumb and no better than the gum on the bottom of her shoe (keep in mind I have a masters in Elem Education and been in small business management/customer service for many years).Due to fees that they charged me due to a mistake I made I told her I wanted to close my account after 37 years her response "okay we will get that process started"and when a questioned her customer service she began to blame me and that I should have been more responsible, etc etc.I was shocked that they were willing to let me go without a "let me refund those charges and let me fix this for you".As days passed I found out that she failed to tell me EVERYTHING it takes to close the account and how long the process actually takes.All I got is "this will take about 7 to 10 business days"she left out I would have to verify my address via a letter they sent in the mail, send that back wait for them to close it than take 45 DAYS to receive my cashier check.So here I am over 2 months later with not check.
Now if you NEVER EVER have to deal with the call center and can build a relationship with your local bank; you can't find a better bank!

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
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