Dealing with Demons Bundle Update - Marvel Snap Zone (2024)

With the June 4, 2024 Marvel Snap Patch Update, the Dealing with Demons Bundle which was sold between May 7th to 12th for $99.99 USD equivalent had its variant art change due to an issue with the artist. 8,000 Gold will be issued to all who purchased the Bundle, and the Bundle with the new art will be rerun at a later date. We have the details below.

Bundle Details

The Bundle, in addition to the two exclusive variants and their avatars, also offered a large amount of currency in 8,000 Credits and Gold.

Patch Notes

The original art was by former Marvel artist Ardian Syaf, who was fired back in 2017 for inserting Islamist political images into the first issue of X-Men Gold. The new artwork is by Tyler Kirkham, depicting the popular Wolverine meme pose.

After being made aware of issues around the Gambit Variant in the “Dealing with Demons” bundle we’re swapping it out with the new X-Men ’97 #1 Tyler Kirkham Gambit Variant. We greatly appreciate those who brought this to our attention and we’ll continue to work on improving our processes to ensure issues like these are few and far between.

Update #1

Initially, Second Dinner made the decision to issue 1,200 Gold as compensation, which is the equivalent amount of a Super Rare variant.

For ALL players who purchased the “Dealing with Demons” bundle they will automatically be receiving 1200 Gold due to the Gambit variant change. This will be sent via the Inbox and there’s no need to submit a Customer Support ticket. Thank you for your patience and understanding.

“Dealing With Demons” Bundle Update

Update #2

After further feedback from the community, the compensation amount was changed to 8,000 Gold, equivalent to $100 in terms of in-game value.

Thank you to everyone who provided feedback on the “Dealing With Demons” Gambit Variant issue. After listening, we’ve decided that we’ll be granting all purchasers of the bundle 8000 Gold total. We agree that our original compensation did not show enough respect toward those who place their purchasing trust in our hands. For that, we deeply apologize and promise to learn and grow.

When it comes to bundles, different players value certain parts of bundles differently. Many view a certain variant or card as the full inherent value they’re acquiring while many others view the currencies as such. When determining our initial plan for the compensation of 1200 Gold, we took too analytical of an approach and simply used the Shop Value of a Super Rare Variant and thought that made sense. In that equation, we crucially left out the value of how this made our players feel. Going forward, we’re going to keep this learning in mind.

Regarding full money refunds, that’s something we are unable to grant. Purchases through our partners like Apple and Google require refunds to be requested through them directly. They have their own rules and regulations when it comes to those requests. This is why we’ve chosen to grant compensation of in-game currency equal to the bundle’s original purchase price.

We lost some of your trust. While we know this message won’t get it all back, that’s something we can and will work on fully rebuilding.

“Dealing With Demons” Bundle Update Update

Conclusion

We also attach the relevant part of the Marvel Snap Terms of Service, as it had been less than one month since the Bundle was sold since the change:

6. Virtual Items/Additional Content

During your use of the Service, you may acquire, by purchasing with real-world currency or otherwise, virtual currency, points, coins, tokens, virtual in-Game items (including without limitation downloadable content), achievements, progressions, or access to additional features, level, characters, maps or other content (collectively, “Virtual Items“). Such Virtual can only be used for your own benefit within the Game, are of no monetary value and cannot be redeemed for cash or in-kind, sold or otherwise transferred. All Virtual Items are licensed to you rather than sold to you. You do not own or otherwise have proprietary rights of such Virtual Items.We will provide you the access to the Virtual Items for a period of at least one (1) month from the date of purchase, after which, we may, in our sole direction at anytime, terminate the Services under the Terms.

The virtual items/additional content for PC application of the Game on Steam is provided to you by Funnico Inc., which is an affiliate of Nuverse (Hong Kong) Limited.

All Virtual Items will be deleted or removed from your account when your account is terminated, and will not be retrievable, recoverable or refundable.

Furthermore, because of this change, the Bundle with the new art will be rerun at a later date which is yet to be announced.